Responsibilities
• Oversee customer engagements, from booking to delivery, demonstrating operational excellence
resulting in delighted customers.
• Strategic prospecting new and existing customers for business opportunities for Zeitview’s
full-service asset inspection solutions
• Project manage field operations for data collection, solving / escalating issues that arise, while
proactively communicating with, and setting customer expectations.
• Promote Zeitview value proposition to specific market segments by providing solutions to help
the customer meet or exceed business objectives
• Work with Operations Manager to develop detailed project plans with the goal of providing an
excellent customer experience while maintaining margins.
• Coordinate with customers and contractors to understand logistics and scheduling constraints
in order to support efficient and safe project execution.

• Demonstrate adaptability, enabling quick responses to a shifting reality and adjust initiatives
and priorities accordingly.
• Organizational skills and the flexibility to jump from priority to priority, which are essential to a
role that juggles a variety of functions and projects.
• Collaborate with the team on goal setting, and the development & management of departmental
objectives and key results.
• As part of a global operations team, identify and address gaps in processes and procedures,
resulting in improved, streamlined workflows.
• Work with the global operations team to address regional specific constraints regarding
personnel scheduling, data quality control, maintenance, field troubleshooting, and safety.
• Responsible for ensuring written documentation and training on procedures and workflows are
kept current.
• Collaborate with Product, Development, Hardware and other support teams on operational
requirements needed to meet customer deliverables and departmental priorities.
• Build and develop relationships with senior operations leaders for increased efficiency and
effective responsiveness into existing operations,
• Utilize proven RCA methodologies and tools to identify basic or causal factors in deviations in
quality or variances in performance to eliminate repeated occurrences, optimize performance,
and prepare reports and/or presentations to summarize findings for internal and external
stakeholders, performing follow-up assessments to measure effectiveness.
• Track activity and maintain accurate records in applicable CRM and ERP systems
• All other duties as assigned.

Knowledge, Skills and Abilities
• Bachelor’s degree or higher..
• A minimum of two years experience in project managing customer focused field operations.
• A minimum of two years of relevant energy industry related experience is an added
advantage.
• Knowledge of UAV operations is an added advantage.

• A high degree of creativity, foresight, and mature judgment in planning, organizing, and
guiding extensive operational programs and activities
• Excellent planning, scheduling, and project management skills with the ability to work both
independently and in team settings.
• Able to work remotely and direct or coordinate effectively with a fully remote workforce.
• Solid computer skills (e.g. Google and Office-suite, Slack, Zoom, Asana).
• Excellent written and verbal communication skills.
• Able to travel for short-term engagements.
• The ability to move safely over uneven terrain or in confined spaces.
• Able to sit, stand for long periods of time.