Job Highlight:

Reporting to Senior Product Manager In this role, you will support product operations as well as the design and development of new features, collecting input from stakeholders and users to guide our product development team. You will be supported by a team of Product Specialists, Senior Product Manager, Engineering Lead, engineers, subject matter experts, and other programmatic staff.

What will you do:

Product Operations Coordination (35% of time required):

· Manage new account onboarding and develop ways to improve user onboarding experience using your knowledge of best practices

· Lead the prioritization, response, diagnosis, and remedy of platform technical support issues, logging and ensuring issues are not repeated

· Ensure seamless communication of technical support issues and ongoing platform updates to key stakeholders and users, to maintain and grow user satisfaction

· Support Product Manager in the development of key product-related metrics

Product Management and Communications (55% of time required):

· Create product tutorial and helper content, maintain platform translations

· Coordinate with stakeholders, users, and product management team to understand user needs, collect feedback and translate into improved interface design, business and technical requirements, and test scripts

· Lead user acceptance testing Serve as product feature lead for identified development priorities

· Maintain product backlog, ensuring it is up to date with changing requirements and reflects prioritized order for development

· Quantify user behavior and platform performance through automated tools (i.e. Google Analytics), monitor trends over time, and propose and implement additional methods for usage tracking

· Find trends to support in product development decision-making processes

· Serve as internal go-to person for product development latest updates and demonstrations

· Learn about vendor management and relationship-building for high quality product delivery

Administrative (10% of time required):

· Respond to incoming inquiries and questions