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Technical Support Engineer (Azure experience is essential)

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Job Description

Founded in 2017, Willow is a global technology start-up. The WillowTwin™ is a disruptive IoT/Data SaaS that unlocks the true potential of smart buildings and infrastructure. We are writing a new chapter in human history, with unprecedented resource optimisation and management empowered by data.

For the second year in a row (2020 & 2021), Willow has been ranked in Linked In's Australian "Top 25 Start-ups". You will be joining a team of performance-driven individuals, backed by the most advanced technology the built world has ever seen. We are chartering a new course, Digital First, the Willow Way. Our 'Willow World' is fast-paced, nurturing and collaborative.


About the Role & Team:


Willow is the digital twin of the built world. We enable our users to make proactive, data-led decisions in real-time, to grow profits, reduce expenses, and better manage risk.


The Willow Customer Support team is responsible for detecting, troubleshooting, and resolving customer technical support issues promptly. In addition, the team reports on product availability and performance and maintains systems for automated detection and tracking of customer support issues. The Customer Support Technical Specialist works closely with internal and external technical teams to identify, reproduce, and resolve technical issues and escalates issues that cannot be resolved, to Level 3 Software Engineering.

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