At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 83 million registered users and 206,000 active partners across 17 countries, have together already saved 276 million meals from going to waste - avoiding 690,000 tonnes of CO2e!

Too Good To Go was named in FastCompany’s March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.

Our global impact is scaling daily, we are incredibly proud of this, but there’s still a lot more we want to achieve - which is why we are looking for a Key Account Store Operations Specialist to join our team in Austin. This role is hybrid and requires in person attendance.

The role

The Key Account Store Operations Specialist will work closely with Key Partnership Managers on key accounts and provide store level support. You will track KPIs in dashboards, build positive relationships with store level employees, and follow up on opportunities and issues, ensuring that your key account stores perform at their best. Some of the daily operations of this role will include:

• Analysis of store performance to guide daily actions and priorities
• Offering ongoing support to stores to ensure a positive customer experience
• Continuously engaging with stores to ensure ongoing optimization and impact
• Developing store level engagement plans to grow and retain partnership
• Working collaboratively with the Key Accounts team to achieve targets and goals

We are looking for:

• Experience in relationship management with clients and key stakeholders
• An analytical mindset and experience in working with performance metrics
• Great communication skills over the phone, with the ability to be both expressive and convincing
• A solution oriented way of working that is both innovative and data-informed
• A collaborative mindset that can work in a structured manner and thrive in ambiguous environments
• Great organizational skills - an eye for detail and great administrative follow-ups
• Someone who is energized by the perpetually changing environment that characterizes a scale-up
• A self-starter who is efficient and able to maintain your own workload, but also gets energy from working together in a team and actively contributing to team meetings and targets

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we have to offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,200+ colleagues across 17 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A genuine, values-oriented team culture where we celebrate successes and socialise with colleagues that care.

Benefits

• WORK FLEXIBLY:
• Enjoy hybrid working from our great offices, and at home
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• Comprehensive benefits packages some including up to 100% coverage
• Additional days off for significant life events
• CELEBRATE & SOCIALISE
• Regular social events
• Coffee, snacks and fully-equipped kitchens.
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

Interested in applying?

Please submit your resume and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks of receiving your application. We look forward to reading your application!

If you need reasonable accommodation at any point in the application or interview process, please let us know by reaching out to [email protected].

A reasonable estimate of the base salary range for this role is between $60,000-$65,000.

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.