Did you know that more than one-third of the food produced in the world is wasted, which has a huge impact on the health of our planet, due to the 10 % of greenhouse gas emissions coming from food waste!

At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste. We work with thousands of restaurants and food retailers to make their surplus food available to local consumers.

The magic of Too Good To Go has been expanding rapidly across Europe and now also the US, with over 350 million meals saved across 19 countries to date by our 100 Million users.

We’re proud of what we’ve achieved so far, but did we mention the issue is huge? We are expanding our team there as we speak. And we want YOU to be part of this amazing adventure.

Your mission

We're looking for an IT Support Specialist to assist with the day-to-day technology needs of our 1350+ Waste Warriors employed across 19 different countries.

The role is based at our Copenhagen office and, reporting to our IT Manager, you will be part of our IT Team. Our team mission is simple: We do our best every day to ensure every Waste Warrior can fight food waste by having the right tech tools available.

Your role

• You support all company employees and external consultants across all countries with general software and hardware-related questions that come in via support tickets, email, and Slack.
• You act as a System Administrator for our main systems such as BitDefender, Google Workspace, Jumpcloud, Microsoft 365, and Slack, ensuring everything runs like clockwork.
• You will provide on-site support for the employees located at the same office as you.
• You will maintain and work on our JumpCloud Platform: This involves:
• User accounts - assisting with issues, ensuring new users are created, overseeing permission levels, and handling user terminations.
• Device Management - ensuring every macOS and Windows machine in the company is enrolled and managed.
• Setting up single sign-on for new and existing applications
• You will also assist with IT road map projects, examples include:
• Migrate employees from one application to another (Could be OneDrive to Google Drive)
• Automating everyday processes to make life easier (Could be zero-touch offboarding)
• BYOD management (Mobile phones and personal computers)
• You are also responsible for hardware procurement and setup for new and existing employees, examples include:
• Ordering new hardware from vendors (laptops, screens, headsets, etc.)
• Handling the deliveries and managing the stock (laptops, screens, headsets, etc.)
• Setting up desks (screens, docking stations, cable management, etc.)

Requirements

• You have hands-on experience with User Management.
• Experience with providing end-user IT support and being comfortable tackling whatever IT issue is thrown at you.
• You can easily identify, investigate and solve IT problems as they arise.
• We require full professional proficiency in English as we communicate with employees (support) and 3rd party system engineers (deeper support investigations and project work) across the globe via email, chat, and video meetings every day and occasionally by phone.
• You are based in Copenhagen
• A plus if you have experience with navigating support ticket systems (We use YouTrack).
• You need to be positive and adaptable as every day brings something new and challenging. Tomorrow never looks like today and plans are often changed.
• We require a strong drive and the ability to take ownership of tasks.
• A high level of accuracy and attention to detail is needed.

Our Values

• We win together
• We raise the bar
• We keep it simple
• We build a legacy
• We care

What we have to offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with 1350+ enthusiastic and highly talented teammates across 19 countries (and growing).
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.

How to apply

• We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go.
• Submit your Resume and Cover letter in English.
• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager.

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.