Welcome to your new role at Sungrow, as our Service Specialist Intern in the UK!

Are you curious to learn how you can help us build a sustainable future?
Would you like to see how you can contribute to the growth of our clean energy solutions?

Then let's see what awaits you:

Engineer Scheduling:

• Coordinate and organize schedules for engineers to ensure timely service delivery.
• Liaise with customers to confirm service appointments and address any scheduling conflicts.

• Adjust schedules based on engineer availability, customer needs, and service priorities.

  Quote Management:

• Request quotes from service partners for various service-related tasks.
• Compare and contest quotes from different service partners to ensure cost-effectiveness and quality.

• Maintain a record of all quotes received and the decisions made.

  Invoicing Assistance:

• Assist the Service Department in completing invoicing tasks.
• Ensure all service-related activities are accurately recorded and billed.

• Collaborate with the finance team to resolve any invoicing discrepancies.

  GSP Ticketing System Management:

• Monitor and manage the GSP ticketing system to track service requests.
• Assign and prioritize tickets based on urgency and engineer availability.

• Follow up on completed tickets to ensure customer satisfaction and service quality.

  Engineer Onsite Report Management:

• Review and verify onsite reports submitted by engineers for accuracy and completeness.
• Communicate with engineers to address any missing or unclear information in their reports.

• Send finalized reports to customers in a timely manner.

  Customer Communication:

• Serve as a point of contact for customers regarding service updates, scheduling, and report submissions.

• Address customer inquiries and resolve any issues related to service delivery.

  Documentation and Record-Keeping:

• Maintain accurate records of all service activities, including schedules, quotes, invoices, and tickets.
• Ensure that all documentation is organized and easily accessible for reference.
• The role is not limited to the task above and adaptability will be crucial to excelling in the role.
• Proficiency in MS Office (Excel, Word, PowerPoint, etc.)
• Great communicator.
• Good coordination skills.
• High attention to details.
• Flexible working availability.

• English language at C1 level. Clean and accessible energy is the key to a sustainable future on our planet!

  We are market leaders in the solar energy space with the strongest PV-inverter R&D team and we are the largest inverter manufacturer. If you decide to join our team, you will benefit from the following:

• Opportunities for career advancement as we are growing very fast in the EMEA region.
• A multinational team with a diverse and inclusive mindset.
• Travel within Europe for training sessions or to attend renewable energy events.
• Opportunity to visit our R&D facilities in China.