Hey there and welcome to your new Opportunity with us.
Being a Service Coordinator at Sungrow is an exciting opportunity, and these here are your most important tasks:

• Develop and maintain a database of qualified regional subcontractors, suppliers, and service providers.
• Oversee the service partner procurement process, including issuing requests for proposals, evaluating service partner job quotation and invoice management.
• Evaluate subcontractor performance based on project milestones, quality of work, adherence to schedules, and customer satisfaction.
• Be the entry point for the requirements of continuous support and guidance to subcontractors to enhance their skills, knowledge, and performance; Facilitate knowledge transfer and best practices sharing among subcontractor teams to improve overall project outcomes.
• Support the Project Management during commissioning and site acceptance services.
• Coordination and approval of HSE documentation for on-site visits together with HSE consultant
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements
• Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
• Prepare documentations and work instructions. All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? It is essential for you to have:
• Education as Engineer, Economics, Management;
• 2 or 3 years of experience in similar role;
• Organizational and process implementation skills
• Italian C1 & English language skills at least on B2
• Experience with on site activity is beneficial
• Experience dealing with customers in critical situations.
• Willingness to travel around Italy and Europe 30% Because we are awesome! We offer a free basket of puppies should you join us!
• Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?
• A multinational team awaits You with lots of European and transeuropean exchange!
• Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!