Job Description

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a Rivian Program Manager of Containment Operations, you will be responsible for the execution of Field Service Actions to ensure the quality and safety of Rivian vehicles. You will be engaging with Quality, Field Service, Manufacturing and Service Engineering to address concerns with vehicles in the field. Working alongside a vast group of individuals, to solve complex problems while making sure Rivian’s high standard of quality requirements are met. Responsibilities Support the field action team with the end-to-end execution of Field Actions within a timely manner by collaborating with Quality, Reliability, Engineering and Legal Author and publish all internal and external communications relating to Field Service Actions Work closely with Service Engineering, Service Parts and Field Service to align on execution timelines and completion strategy Lead education of Field Service staff relating to Field Service Actions Assist with the operating and maintaining of reporting standards and guidelines related to regulatory compliance Understand and interpret standards, laws, and regulations Prepare, support, and maintain content for regulated submissions Support other cross-functional initiatives in accordance with industry requirements Qualifications Relevant Bachelor’s degree, or equivalent combination of education and training 3+ years of Program Management experience supporting business strategy, operations, and customer success Ability to manage multiple projects across varying geographic locations simultaneously Willingness to work in a strong cross functional environment Proven technical knowledge and ability to collaborate with engineering, manufacturing, Quality, and suppliers Knowledge of lemon law, and legislative bills that have a direct effect on After-Sales/Service, such as Right to Repair Experience working in a manufacturing / production environment Proficient in Microsoft Office products Experience in Confluence, JIRA, Smartsheet, SharePoint, and Excel is a plus Excellent written and oral communication skills to explain complex problems to a vast audience Possesses passion to provide exceptional customer service and ownership experience Understanding of state and federally regulated agencies, such as DVSA, MOT, NHTSA, DOT, FMVSS, BAR, etc.; in addition to international standards Ability and willingness to travel up to 15% of the time Ability to stand or sit for 8-10 hours per day Required to communicate using telephone and/or e-mail Pay Disclosure Salary Range for California Based Applicants: $87k - $115k (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.