Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: UX

Salary banding: £53,000 - £60,000

Experience: Expert

Working pattern: Full-Time (9m Fixed Term Contract)

Reporting to: Tristan Ostrowski

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Experimental, autonomous, responsive

Top 3 qualities for this role: Methodical, collaborative, proactive

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re looking for an enthusiastic and talented User Researcher who wants to work on complex projects and support multiple product teams to help us reach Plan Zero.

As a User Researcher you will report into the User Research Lead and collaborate with a wide range of other disciplines. Working closely with designers, you’ll develop and execute research plans to support product development on a daily basis. You will also work with and mentor other researchers to develop and improve our collective expertise and ways of working.

This role in a nutshell:

We’re building the future of zero carbon living and we’ve got a lot to do. You’ll be planning, analysing, and communicating research, and helping to identify where it's needed. We see user research as a team sport so you’ll involve as many people as possible in generative and evaluative activities, collaborative analysis, and sharing evidence and insights. And as part of our user research practice you’ll help build up our research operations.

Your key outcomes will be:

• Strong qualitative and quantitative skills
• Experienced working on a range of complex project types including strategic discoveries
• Proficiency in a range of techniques and research methods that you know how and when to apply and can train others to use
• A strategic approach to research planning and coordination
• A rigorous and versatile approach to research analysis
• Presentation skills and confidence in playing back findings to audiences of different levels and disciplines
• The confidence and experience required to work autonomously on complex projects whilst also committing to achieving shared team goals
• Significant experience working with agile teams, as well as experience with evidence-based and human-centred design frameworks
• Enthusiasm to challenge yourself, learn more and teach others
• Adaptability to respond to changing circumstances and adjust research approaches where necessary
• An in-depth theoretical and practical knowledge of ethical best practice for user research
• The ability to mentor and coach more junior researchers to help them navigate their own challenges

Systems:

• Usertesting.com
• Qualtrics
• Dovetail
• Zoho

You’ll be a successful User Researcher at OVO if you…

• Are looking for autonomy and accountability to deliver great outcomes, while delivering value at the earliest opportunity
• You find new concepts easy to understand, and show the tenacity to keep asking until clarity is achieved
• You love sharing your skills and experiences with colleagues
• Know your strengths, yet recognise there’s always more to learn from others
• Are adaptable and take change in your stride
• Always look for opportunities to develop ways of working and improve your own practice

Let’s talk about what’s in it for you

We’ll pay you between £53,0000 and £60,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home For your home Get up to £300 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..