Team: Policy and Regulation

Salary banding: £65,000 - £100,000

Experience: Expert

Working pattern: Full-Time

Reporting to: Oscar Knowles, Head of Policy & Regulation

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Strategic. Influential. Leader.

Top 3 qualities for this role: Resilience. Communication. Leadership.

In the words of the team, you should leave your current role for this one because….

“Much like OVO itself we believe things can be done differently – and better. We believe there’s more to life than “ticking-the-box” and being called only when something goes wrong. This is your chance to lead a strategically important function and drive positive change for our customers!

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re hiring world-changers. Our team, dedicated to steering OVO’s strategic compliance initiatives, is integral to achieving our overarching goal of net zero carbon living. With a clear focus on regulatory excellence and sustainable practices, we play a crucial role in shaping the policies and processes that drive our Plan Zero ambitions. Join us in making a definitive impact on the future of energy.

This role in a nutshell:

You’ll harness your detailed knowledge of supplier obligations and industry change to ensure that OVO adheres to regulatory standards and leads the industry in sustainable business practices.

This role is responsible for managing our compliance framework, fostering positive and constructive relationships with regulatory bodies, and guiding the retail business through the complexities of compliance obligations and risk. It serves as a cornerstone in our strategic pursuit of net zero carbon living, ensuring that all compliance efforts align with and support our environmental and corporate objectives.

Your key outcomes will be:

• Lead and develop OVO’s second-line compliance function to ensure a clear and well informed understanding of all regulatory obligations and compliance risk across the retail business
• Oversee the compliance advisory process to ensure that the retail business is well supported with effective and consistent regulatory advice and guidance
• Manage the resolution of compliance incidents, driving customer-focussed remedies and constructive engagement with the regulator
• Develop positive and constructive relationships with OFGEM and other key stakeholders to enhance OVO’s regulatory position and reputation
• Lead the implementation and ongoing development of compliance systems, including procedures and training programs to ensure staff across multiple sites are well-versed in regulatory standards
• Manage and develop a skilled team of compliance professionals, ensuring they are capable and motivated to meet strategic goals

Systems:JIRA

You’ll be a successful Senior Compliance Manager at OVO if you…

• Are an experienced compliance professional, with a detailed knowledge and understanding of supplier licence conditions and the intent that sits behind them
• Have exceptional written and verbal communication skills, with the ability to digest, interpret and clearly explain complex regulatory positions to a range of stakeholders at all levels
• Have strong leadership and team management skills, capable of motivating and guiding a high-performing team through complex regulatory landscapes
• Are able to build and maintain strong working relationships with internal and external stakeholders
• Can think strategically, with the ability to see the bigger picture and align compliance practices with broader corporate goals and objectives
• Have a strong ethical foundation and a commitment to promoting transparency and integrity within the business practices
• Are resilient and adaptable in managing the challenges of a fast-paced environment within a highly regulated and evolving market

Let’s talk about what’s in it for you

We’ll pay you between £65,000 - £100,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home For your home Get up to £300 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..