About M-KOPA
At M-KOPA, we are driven by our mission to scale digital and financial inclusion across our markets. We empower our customers to unlock life-changing opportunities through innovative products and services.

We are looking for a Senior Business Support Manager to join our Strategy and Operations team, driving alignment and collaboration across Kenya’s commercial functions. Reporting to the Head of Operations, Kenya, you’ll play a key role in delivering our quarterly and annual business objectives while fostering impactful partnerships and innovative marketing strategies.

What You’ll Be Doing
As the Senior Business Support Manager, you’ll oversee and guide the Marketing, Partnerships, and Strategy & Operations functions in Kenya. Your responsibilities will include:

• Partnerships and Project Management:
• Overseeing the Kenya Partnerships Manager to nurture relationships with key partners like Safaricom, Airtel, and Turaco.
• Driving partnership strategies to identify growth opportunities and ensure partners deliver on commitments to our customers.
• Strategy and Operations:
• Leading the Strategy and Operations department, including managing product lifecycles and coordinating market launches.
• Conducting competitive analysis to keep our product portfolio innovative and aligned with customer needs.
• Supporting the Kenya Leadership Team in executing high-priority commercial initiatives.
• Marketing:
• Developing and executing marketing strategies to drive customer acquisition and retention, ensuring alignment with company goals.
• Monitoring marketing campaigns to optimize return on investment.
• Cross-Functional Leadership:
• Implementing key projects and pilots across Kenya’s commercial functions.
• Coordinating the execution of initiatives to achieve Kenya’s strategic goals.

What We’re Looking For
To excel in this role, you’ll need:

• Experience supporting commercial teams, with a background in operations or project management preferred.
• Familiarity with the PAYGO industry and an understanding of M-KOPA’s products and markets.
• Strong organizational, multitasking, and communication skills for effective collaboration with internal and external stakeholders.
• Strategic thinking, analytical abilities, and problem-solving skills.
• A proven ability to thrive in a fast-paced, dynamic environment.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.