Our Network Operations team is the backbone of ensuring smooth and efficient management of complex projects across various sites. We are looking for a detail-oriented and proactive Field Operations Technical Engineer (f/m/x)to join our team. In this role, you will provide essential support to our three Teamlead Field Operations (TFOs), taking on site-specific tasks, managing RMAs, and assisting with technical documentation. You’ll also step in to provide coverage for TFOs during absences, helping to maintain continuity and alleviate high-pressure situations. Your contribution will be key in ensuring seamless operations and promoting a positive and productive field environment.

Your responsibilities:

Project & Complex Case Management

• Follow up on complex, site-specific cases managed by Teamlead Field Operations (TFOs) to ensure timely resolution.
• Provide support in managing specialized field operations cases that require detailed attention and oversight.
• Organize and prepare substation documentation for delivery to sites, ensuring adherence to local regulations (e.g., Germany). RMA Case Management
• Oversee all Return Merchandise Authorization (RMA) processes, ensuring proper communication, tracking, and resolution of user unit issues.
• Coordinate charger replacements and facilitate clear communication between relevant stakeholders. Technical Documentation & Standards
• Contribute to the creation of technical documentation, including work instructions and manuals for Field Service Engineers (FSE).
• Serve as the key point of contact for managing and maintaining up-to-date technical documentation.
• Centralize and organize technical knowledge, ensuring accessibility and accuracy across teams. Spare Parts Support
• Act as the main liaison for all technical matters related to spare parts, collaborating closely with FSEs and Supply Chain Management (SCM).
• Collect and centralize feedback from FSEs regarding spare part needs and performance. Support for Teamlead Field Operations (TFOs)
• Assist TFOs in implementing and optimizing ticketing systems and IT tools.
• Provide temporary coverage for TFOs during absences, vacations, or high-pressure periods, stepping in as needed to manage workload effectively.
• Background in Electrical Engineering.
• Proven project management experience is essential.
• Knowledge of high-power chargers from hardware manufacturers is a plus.
• Experience in coordinating across departments and managing complex processes is a plus.
• Strong communication skills.
• Ability to handle high-pressure situations.
• Excellent technical writing capabilities.
• Pioneering Spirit: Join a company at the forefront of the electric mobility revolution, driving sustainable change in the automotive industry.
• Impactful Role: Take on a strategic leadership position with the opportunity to shape the future of IONITY's workforce and culture.
• Innovative Environment: Work in a dynamic and forward-thinking environment that values creativity and innovation.
• Professional Growth: Benefit from continuous learning opportunities and career advancement within a rapidly growing company.
• Collaborative Culture: Be part of a supportive and collaborative team that values diverse perspectives and teamwork.
• Competitive Benefits: Enjoy a comprehensive benefits package, including competitive compensation, health benefits, and flexible working arrangements. Join us at IONITY and play a key role in powering the future of mobility. Apply now to become our new Field Operations Technical Engineer (f/m/x) and make a lasting impact on our journey towards innovation and excellence.