The position

Do you love operations and are excited by the idea of shaping processes in a high-impact team? Join the Customer Operations team at Hive.

The Customer Operations team’s goal is to improve our customer experience and drive operational excellence. We do this by improving operational efficiency for our brands through automating periodic and manual tasks using SQL and machine learning.

You'll be at the heart of problem-solving, diving into challenges, uncovering insights, and shaping data-driven recommendations that empower our product and tech teams. Beyond solving immediate issues, you’ll delve into complex systemic issues, automate solutions, and deliver impactful strategies ready for integration into the Hive App.

Interested? Here’s what you can expect:

• A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering
• Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring
• Get stuck into the analysis of Hive’s processes to identify improvement opportunities
• Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution
• A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation
• Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving

If this role gets you excited, please apply with a cover letter detailing a time you used machine learning to improve a process!

Your profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment
• Initial experience in working on an operational topic (e.g. product development, supply chain, purchasing, lean services, manufacturing, etc.)
• Exceptional analytical and quantitative problem-solving skills
• Clear, professional, and informative written and verbal communication style
• Ability to communicate complex ideas effectively, both verbally and in writing, in English. Another language, either German, Spanish, Italian, or French is a plus
• Excellent attention to detail, organization, time management, and prioritization skills
• Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
• Relentless drive and hands-on entrepreneurial mentality
• Basic knowledge of Excel, SQL, and other sources. Coding is a plus
• Customer-related experience is a plus

Our offering

• Be part of the Hive.
  You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere
• Make an impact.
  Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us
• You will be valued.
  We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference
• We support your well-being.
  Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget
• We’ve got you covered.
  We provide the operating system, apple hardware, and additional tech equipment you need to do your best work—screens, gadgets, and more.
• There's more! Enjoy free drinks, and snacks in our offices in Berlin, Paris, Milan, Madrid, and London and join regular team events such as offsites.

About us

We're revolutionizing e-commerce operations.

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.