Operations Associate

At Bird, we give people the Freedom to Move. Bird Mobility is an essential service that provides shared electric scooters and/or bikes in your area, enabling our customers' access to safe, reliable transportation.

Our Market Operations team is looking for people to join a fast-paced company that offers the opportunity to grow, and directly make an impact in your community.

As a member of our team, your role is integral to managing scooter availability and thinking critically about how to improve our service offering. We operate 7 days a week with multiple shifts, including early mornings, late evenings, and weekends. We offer full benefits for all full-time employees.

Responsibilities

• Interact with people on the streets and encourage ridership from new customers
• Assist customers in signing into the app and renting vehicles, troubleshooting and answering any questions they may have
• Become a subject matter expert on the rider app
• Tidy up vehicles in high-demand areas
• Safely load, unload, drive, & operate a company vehicle following mobile app-guided destinations
• Support operations and logistics with fleet deployment in vans
• Relocate scooters from low to high-demand areas in a timely fashion
• Regular quality and performance checks on scooters and bikes
• Disinfect, clean, and prepare scooters to ensure a safe and enjoyable rider experience
• Collaborate and communicate with team members to accomplish shift goals in person and via mobile app.
• Participate in quality assurance and testing for new product and feature releases

Must Have

• A valid driver's license
• Must be 18 years or older with two years of driving experience
• A smartphone, and must be comfortable multitasking with mobile apps
• Ability to lift up to 80-90 lbs. (with or without accommodation)
• Strong collaboration and teamwork skills; commitment & desire to work well with others
• Proficiency in English (firmly required)

Highly Desired

• Ability to work multiple shifts, including weekends
• An ability to easily socialize with customers
• Familiarity with local streets and neighborhoods
• Previous related experience

The Benefits (Full-time Only)

• PTO – Accrued Vacation
• Cell Phone Stipend + Commuter Benefits
• Medical, Dental and Vision Insurances
• Health Savings Account (HSA) + Flexible Spending Account (FSA)
• Life, Accidental Death & Dismemberment and Limited Term Disability Insurances

Applicant Policy

An essential function of this position is driving, therefore to be eligible a valid and current driver’s license is required. If an applicant is offered a position, proof of a valid and current driver’s license will be one of the conditions of employment.

About Bird

Bird operates electric scooters in cities and campuses nationwide, bringing sustainable last-mile mobility solutions to diverse communities. Bird is expanding quickly and looking for top-tier talent to help us bring affordable and accessible transportation options to cities and define what future safe streets will look like.

Bird is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful matter. We celebrate diversity and are committed to creating an inclusive environment for all individuals. Bird treats all employees and job applicants on the basis of merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military and veteran status, or any other characteristic protected by state or federal law. Bird also considers qualified applicants with criminal histories, consistent with applicable local, state, and federal law.

Bird is committed to providing reasonable accommodations for qualified individuals with disabilities in its job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

I understand that by submitting my application, Bird will process my data for the purpose of considering me for employment as set forth.

Pay Range Disclosure:

Bird offers competitive pay and benefits packages. The base salary range/hourly rate that Bird currently reasonably expects to pay for this role is included below. However, actual compensation may vary upon a number of factors such as experience, knowledge, skill level, skill sets, or the city in which work is performed. Accordingly, under certain circumstances, it is possible that a candidate’s actual compensation may be above or below this range. Some roles may also be entitled to receive other forms of compensation such as bonus, variable pay, and equity, and you will be eligible for paid time off, health and welfare benefits, and retirement benefits pursuant to the Company’s policies.

Pay Range:

$19—$19.50 USD