Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

Job Description

96% of consumers declare that Customer Service reliability is the main factor in the loyalty they give to a Brand. With Customer Care by Back Market (CCBM), we handle 100% of customer contacts to ensure all our customers have the best customer service experience they deserve and that they have no more reason to buy new. In the meantime, we designed CCBM to alleviate Sellers from after-sales workload thanks to a trusted, low-touch, and high-value service.

If you like to turn data into insights, to work transversally with multiple teams (Product, Design, Data, Supply, Quality) in a multicultural environment and have the ability to communicate, animate meetings, coordinate action plans, this internship is for you ! You will be at the heart of BackMarket customer service department and the 2025 strategy.