The Technical Support Tier 2 Supervisor will manage a team that will be responsible for maintaining the reliability of a growing fleet of Residential Energy Storage systems. This includes providing phone support to installers, pro-actively monitoring the fleet, resolving customer issues and assuming ownership of concerns until a resolution is achieved. It will be necessary to collaborate with other departments such as Customer Account Management, Field Service, IT, Customer Support, and Developers to find appropriate resolutions. Other responsibilities include handling escalations, technical content for knowledge base article, support training content as well as special projects related to the continued planning of the future support model.

Ability to adapt to a dynamic and changing support environment, contributing innovative ideas and creative thinking to aid the development of the team is a must. An ideal candidate must also want to be an agent of change and positive influence toward building the Technical Support Tier 2 team at Tesla.