The Residential Tier 2 team use critical thinking and product knowledge to provide engineer-level support for Tesla’s solar, storage, and home charging products. A primary focus of this role is to support to Internal Technical, Engineering, and Field Service teams by case management platforms, email, and chat platforms. Concerns and projects that find their way to Tier 2 range from medium to high complexity, requiring substantial knowledge, thought and creativity to solve.

This role is for experienced engineering-minded individuals who find great satisfaction in learning and overcoming technically challenging situations. Candidates for this role will become true subject matter experts in all areas and products related to Residential Tier 2 scope of work. An expectation for this role is to identify process and system efficiency gaps or opportunities in the technical support organization. Candidates will be responsible to propose creative and impactful ideas or initiatives in a structured, organized way to improve the technical support organization. In addition to supporting escalations, the ideal candidate will act as a liaison and/ or initial project manager to communicate needs for these projects to the appropriate parties.

This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into Tesla’s innovative energy transformation products while collaborating with some of the most talented people in the world.