Tesla is a pioneer in the electric vehicle and sustainable energy sector, leading the charge in revolutionizing transportation and power generation. We are a dynamic global company with a singular mission: to accelerate the world's transition to sustainable energy. Our NA Sales & Delivery Operations team is instrumental in driving this mission forward by continually improving our sales processes, optimizing operations, and expanding our customer base.

Tesla is experiencing unprecedented growth and expansion. In the coming months and years, we will ramp up production at our factories, introduce new vehicle models, and extend our presence to global markets. To keep pace with this rapid evolution, we are searching for individuals with exceptional abilities to challenge conventional thinking and ignite innovation.

The Sr. Program Manager, Customer Communications is a dynamic role supporting the NA Sales Operations team and specifically focusing on customer-facing systems and communications. You will interpret the needs of the business, identify optimal solutions to solve for these needs and partner with our product teams to build effective solutions. You'll exercise creative problem solving, identifying, and resolving system bugs, managing escalations resulting from systemic breakdowns, and developing robust long-term solutions that drive our rapidly scaling sales organization. In this role you'll have a unique opportunity to be a steward for the NA Sales Operations organization and build relationships to benefit the growth of the business.