Job Title: Business Analyst
Working Pattern: Monday to Friday, 36.25 hours per week
Salary: £50,000 and up to 20% bonus and benefits.
Location: We support hybrid working for this position from any of our London, Cardiff or Blackpool offices. Expectations are that you would travel to the office occasionally, as and when required.

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Business Analyst ready to make an impact, we've got a space with your name on it!

The purpose of this role is to support the delivery of Tandem’s strategic change initiatives using a range of analysis techniques and tools. This will include working closely with business stakeholders, Product Owners, Delivery Managers, Development teams, Testers and other BAs.

We are Tandem - Where impact meets innovation

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people, and our customers. As one of Europe’s fastest-growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborates to drive a brighter, greener future.

Your team: Collaborators in change

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.

The Technology Team is one of the largest teams in Tandem and they are at the heart of driving the Bank’s Transformation Program as well as running all the Technology services for the Bank. The team consists of the usual people you expect in a Tech Team; engineers, developers, testers but it also has systems, data and business analysts as well as delivery managers that oversee how we deliver our transformation. We are a hard-working team, all keen to make a lasting impact for Tandem and its customers.

Your Impact: Building a greener tomorrow

The successful candidate will be responsible for the following:

• Elicitation of requirements and documentation of these as user stories with appropriate acceptance criteria. Also ensure that these are fully understood (for example by Developers and Testers) and accurately reflect the business need.
• Know how to identify, analyse, manage and monitor relationships with and between stakeholders. Communicate with stakeholders at all levels clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user need.
• Use a range of techniques to model business situations. Being able to identify the most appropriate method for any given scenario.
• Know about agile methodology and applying an agile mindset to all aspects of work. Work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
• Know how to identify and use the right tools and methodologies and promote their use.
• Facilitate and lead on sessions as required. For example, requirements gathering, refinement, planning etc.
• Effectively work with and support Developers, Testers, Product Owners, Delivery Managers and Other BAs.
• Along with the Product Owner contribute to the management and prioritisation of the Product Backlog, helping to build out product roadmaps and delivery plans.
• Understanding and application of the current operating model.
• Understand how the digital economy is changing user behaviour and the landscape. Make informed decisions based on user needs, available technology, and value for money. Know about the wider digital economy and advances in technology.
• Assist testing teams where required, helping to ensure traceability of requirements through to delivery.
• Identification and documentation of risks, issues, dependencies and assumptions.
• Support the business operation as required. For example, with implementation and post implementation activity.
• Looking at the current business processes and identifying opportunities for improvement.
• Mentoring other Business Analysts, sharing knowledge and experience.

We’d love to hear from you if you are:

• Someone with at least 3 years Business Analysis experience.
• Experienced working with senior stakeholders to elicit quality requirements and cost/risk/benefit analysis of those needs.
• Someone with passion, drive and commitment to delivering high quality solutions, with an attention to detail and the ability to understand and break down complex requirements.
• Someone who is a team player and able to communicate with both technical and non-technical stakeholders.
• A great listener, who can extract business requirements, outcomes and acceptance criteria.
• Dedicated to seeing tasks through to completion. You’ll ensure that the user stories you create result in new products and services being successfully delivered to our customers.
• An excellent communicator across all areas and levels of the organisation, both verbal and written.
• Prepared to challenge in a constructive and non-confrontational way by asking questions, for example "what about….?", "why?" etc.
• Keen to learn from others and to help and support others by sharing knowledge and experience.
• Able to build and maintain strong relationships across all levels of the organisation.
• Someone who has customers at the heart of what you are doing, whether these be internal or external.
• Able to adapt and to be pragmatic by finding ways of doing things in a way that work.
• Someone who works well and plays an active role in a team environment.
• Someone who wants to learn, understand and further their own knowledge.

It would be great, but not essential if you have:

• Experience in the banking/financial services or Fintech industry.
• Experience working in a regulated industry or environment.
• An understanding of the risk and control environment of a Bank.

Rewards that reflect your value, what’s in it for you?

At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc.
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cashback and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:

• Volunteer 2 days a year for charity > receive an early Friday finish
• Raise £200 per annum for charity > Tandem provide PR and marketing support
• Have renewable energy at home > receive an additional 1 day annual leave
• Drive an electric car > receive £500 towards a home charger

Ready to make your mark?

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and is committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.