Job Location: Lome, Togo

About the role:

As the Digital Sales and Operations Manager for West and Central Africa, you will be an integral bridge between our customer care and social media/website operations delivered by Sun King’s Communications Team. We are looking for a bilingual candidate who speaks fluent English and French to fill a role that will entail close partnership with country-level social media dedicated customer care teams, focusing on enhancing social media-focused customer service particularly in both our Anglophone and Francophone markets in West Africa. You will ensure these teams are adept in the latest social media technologies and techniques for addressing effectively customer queries. Your duties include establishing and enforcing standard operating procedures for social media customer care and website referrals, guaranteeing a uniform and exceptional customer service standard across all regions. Another critical requirement is ensuring that the social media customer care teams are adequately resourced and have enough capacity to handle queries and inquiries.