As a Release Engineer at Sitetracker, you are positioned at the forefront of our customer engagement. You play an indispensable role in enhancing client experiences through the strategic upgrading of their platforms and the seamless migration of managed packages into our core offerings. This pivotal role demands robust technical acumen, outstanding problem-solving abilities, and a profound commitment to customer satisfaction.

In this capacity, you will collaborate extensively with colleagues across the Upgrades, Engineering, Product, and Customer Success teams. Your mission will be to drive the upgrade processes forward, navigating challenges with skillful communication and a proactive approach. You will be instrumental in addressing and resolving customer concerns during upgrades, ensuring their needs are met promptly and precisely.

By joining our team, you contribute to our mission of delivering excellence and innovation in customer service, setting new standards in technology upgrades, and fostering a collaborative and dynamic work environment.