Job Description

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Regional Field Partner is a high-impact cross-functional role that integrates the program development and field operations teams to ensure seamless customer experience with our field service teams. Our approach to service strives to be as innovative as the vehicles we produce. In this role, you will partner closely with areas of the business that include Field Operations, Service Parts, Service Engineering/Quality, Service Support, Mobile Service, Roadside, Delivery, and Digital Products. The objective is that you become the subject matter expert on what resources are available to each of Rivian’s Service Centers and partner with them to bring feedback to the teams building these programs. You will regularly engage and capture areas of improvement with each of our service locations to ensure that our field teams have the support they need and that the resources put in place achieve the maximum impact. You will be required to travel regularly throughout your region in North America to ensure that our service field teams are poised for success and ready to deliver superior customer experience. Responsibilities Understand the ‘why’ behind each program strategy developed while simultaneously keeping an open mind to the reality in the field and using this information to train and coach within your region at service locations Ability to be supportive and available to your region, capturing adoption of programs and offering instant coaching with your deep understanding of the programs available to the field Above average communication and organizational skills, both in person and with documentation for filed wide distribution Able to identify gaps in knowledge by observing and a desire to engage and coach with a goal of continuous improvement Partner with your leader, field teams and numerous program leads to share information from the field to improve processes Ability to educate your team members with the most up to date and often technical knowledge Stay agile to adjust focus as the business needs Qualifications Willing to travel up to 75% of the time within your region as well as to other offices as needed 3+ years of program/project management experience Automotive, teaching, or coaching background Extensive experience documenting process and changes in process with the ability to communicate this at all levels Capable of building trust with a focus on problem solving while adhering to set standards and operating procedures Excellent written and verbal communication Success in team environments, able to demonstrate accountability while interacting with many stakeholders Ability to be empathetic in nature with a passion for acquiring and sharing knowledge Pay Disclosure Salary Range/Hourly Rate for Washington Based Applicants:$ 87,300- $109,100 annually (actual compensation will be determined based on experience, location, and other factors permitted by law). Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.