Job Description

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian Delivery & Field Operations is seeking a Program Manager, Inventory & Quality to support the execution of business-critical projects that allow the organization to better move, store, and prepare vehicles for everything from customer deliveries to fleet allocation. The Commercial Operations team’s overarching goal is to prepare and implement central business functions to deliver the Rivian electric adventure wherever our customers live and play. As the Program Manager, Inventory & Quality you will work closely with our field team members on project backlog management, process creation and improvement. You will coordinate with our external partners to ensure the team has the tools they need to successfully manage team workflows. Success in this role requires you to have a passion for creating process efficiencies by using Lean methodologies. You will also need to be comfortable working with ever-changing circumstances at a very fast pace. Responsibilities Build organization’s objectives and priorities to support global project roadmaps Autonomously monitors projects and initiatives using program management tools (such as Confluence, Smartsheet, and SharePoint) to communicate a project’s vision, priorities, and timelines Collect inputs and consult cross functionally with varying levels of leadership to make decisions on operational team needs, timing of these needs, and jump in to support with escalations as needed Leverage internal tools to determine the Vehicle Operations team’s current performance and determine where improvements need to be made Strategize with Vehicle Operations leadership to define objectives and priorities each quarter Collaborates with Vehicle Operations leadership to define the team strategy and success metrics for ongoing customer support Establishes efficient processes through organizational change management Support teams through process and organizational updates using change management principles Promote and provide feedback to supporting work partners such as Product, Sales, Logistics, and Field Teams Execute partnership with our Product team members to request improvements to our team’s digital tools Initiate team meetings to identify problems, support problem solving, test out solutions, and determine when a digital solution may be required Documents and compiles feedback from field partners, executives, and cross functional teams to ensure we have alignment on newly defined processes Qualifications Ability to work in an ambiguous, fast paced and iterative environment, while keeping organization priorities top of mind Ability to foster and maintain relationships across a wide variety of teams to drive tasks to completion Knowledge of customer pipeline and workforce management. Consumer call center experience is a plus. Analytical mindset – able to use data to determine the best path forward Proficiency in Microsoft Excel and PowerPoint / Google Suite – able to analyze datasets (e.g., pivot tables) and create charts to communicate insights effectively 2-4 years of experience operations and/or project management Proven track record of executing multiple projects simultaneously from start to finish Passion for operations and process improvement principles An innovative, customer-centric mindset and approach Ability to travel up to 30% Pay Disclosure Salary Range for California Based Applicants: $98,000 - $115,000 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.