Are you passionate about climate change and moving the world to a more sustainable future? Are you comfortable working in an agile, fast-paced environment? Then you've come to the right place! We're seeking an independent, forward-thinking Customer Success Manager to join our Customer Success Team. As a Success Manager, you are the face of Plan A to our clients and the voice of our clients within our organisation.

At Plan A, you'll work with large, global companies to understand and reduce their carbon footprint. You’ll also collaboratively work with the sales and product teams to appropriately define new opportunities as part of our customer processes.

Your responsibilities

• Act as a trusted advisor to our large customers in EMEA and ensure their success; manage the client relationships, ranging from your counterparts to senior stakeholders within our client's organisations
• Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge, resolving partners’ pain points and identifying opportunities for future product development
• Guide our customers on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts
• Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline
• Work with our sales team to translate customer opportunities into commercial value
• Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth

Requirements

• You have 3+ years of demonstrated success in customer relationship management or complex project management, ideally at a growing startup working with SMBs and Enterprises in EMEA
• You've demonstrated a consistent record of building and fostering durable business relationships; you remain calm and collected when facing crisis or criticism and celebrate customers’ successes with them
• You have comfort in working cross-functionally, aligning with sales leaders, product teams or customers at the biggest companies in the world to make sure our customers achieve their goals
• You’re a savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
• You’re comfortable working in fast-paced environments, identifying priorities and overseeing multiple tasks simultaneously

What makes you stand out

• You have experience in the realm of carbon accounting, corporate sustainability, or ESG reporting
• You are fluent in German

Benefits

• Participate in our VSOP program and share in the company's long-term growth and success.
• Discounts and benefits are available through the Plan A Corporate Benefits Platform, with an online portfolio offering a variety of sustainable brands.
• Monthly team activities, company on- and off-sites, and weekly in-person team gatherings.
• Flexibility to work remotely, in-office, or a combination of both.
• 28 vacation days per year, 30 days of working-from-anywhere, 1 volunteering day per year, plus annual educational leave.

What you can expect from Plan A

• Contribution to a bigger purpose! Push the needle on climate action by contributing to the success of our carbon management and ESG software!
• We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
• We are always growing and so are you. We support you with “My Plan A” , your personalised career journey, in hitting your professional development goals and your vision for life.
• Enjoy the perks of remote work but always feel free to join us in our offices in Berlin, Paris or Munich!