Pine Gate Renewables is a leading renewable energy company focused on project development and strategic financing of solar and storage projects throughout the United States. The company’s Pine Gate Impact initiative contributes to multiple non-profit organizations aimed at improving the environment and local communities. Headquartered in Asheville, NC, Pine Gate Renewables made the Inc. 5000 list in 2021, placing at #37 and named to Fast Company’s Most Innovative Companies list in 2021. Pine Gate Renewables works every day to achieve its mission to “Get Solar Done.” For more information, visit pinegaterenewables.com.

Preferred Location: a candidate based in the Mountain or Pacific time zones to provide effective support to employees in the Western region.

Pine Gate Renewables is seeking an IT Support Specialist to join our growing Technology team. The IT Support Specialist will provide outstanding customer support to our user community, assisting with technology problems ranging from account and workstation setup to troubleshooting.

What You’ll Do:

• Provide on-premise & remote end-user support, troubleshooting, and diagnosing problems on-site and remotely.
• Track and manage service requests via email, phone, or in-person.
• Install, customize, and test hardware and software.
• Maintain inventory of all company hardware and software through cloud management systems.
• Create and maintain user training and help documentation.
• Provide presentation support, including audio/visual equipment.
• Set up and support mobile devices remotely.
• Prioritize, track, analyze, and report on service requests and tickets.
• Coordinate technical activities for users.
• Provide customer support to Pine Gate Renewable employees.
• Order, maintain and ship electronic equipment.

Must-Haves

• 2 or more years’ experience in IT support preferred.
• Proven experience providing high-quality technical support and customer service to end-users in various environments.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues quickly and effectively.
• Experience managing and responding to technical incidents, ensuring timely resolution and minimizing downtime.
• Expertise in diagnosing and repairing hardware malfunctions, including workstations, laptops, printers, and other equipment.
• Ability to identify, troubleshoot, and resolve application issues, ensuring smooth functioning of software and minimizing disruptions to business processes.

Education and Certifications

• Bachelor’s degree in information technology or related field preferred.

Work Environment

• Remote office

Pine Gate Renewables believes in taking care of our employees by offering benefits that support their physical, mental, and financial well-being. Our comprehensive benefits package includes medical, dental, vision, matching 401k, Paid Time Off, paid holidays, training, and development, giving back to the community, remote work options, dog-friendly offices, and much more. Pine Gate Renewables is committed to diversity, equity, and inclusion in the workplace.

Pine Gate Renewables does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.