Role OVO-View

Team: Advanced Virtual Advisor (AVA), Operations
Salary banding: £77,630 - £103,000
Experience: Expert
Working pattern: Full-Time
Reporting to: Software Engineering Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Collaborative, Ownership, Reliability
Top 3 qualities for this role: Proactive, Problem solver, Attention to detail

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re hiring world-changers. Every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey. Across OVO we have around 350 Engineers all with varying backgrounds and levels of experience. One key thing that all of our engineers have in common is a desire to develop brilliant, industry redefining products as well as their own skills.

This role in a nutshell:

As part of the Advanced Virtual Agent (AVA) team, you will build the future of customer interaction and automation at OVO, harnessing AI to improve customer outcomes whilst increasing operational efficiency. You will play a leading role in the development of LLMs, contributing to the team's architecture and tooling.

Your key outcomes will be:

• Designing, building and maintaining scalable AI solutions.
• Perform both batch and real-time data transformations, ensuring data is accurate, efficient, and readily available for machine learning and analytics.
• Working with Cloud infrastructure - primarily GCP.
• Working in an Agile multi-disciplinary team where you will have the opportunity to influence technology selection.
• Establishing and advocating for good engineering standard methodologies within the team, such as:
• Using infrastructure as code.
• Contributing to automated testing efforts.
• Utilising monitoring and alerting tools.
• Employing CI/CD standard processes for production releases.
• Influence architecture with strong system design knowledge
• Building and maintaining integration pipelines that power our automated journeys.
• Mentoring junior members of the team
  • particularly interns and industry placements.

• Working with key stakeholders to understand their data needs and help deliver solutions that provide them with excellent quality data that allows teams to realise their objectives.

  You’ll be a successful Software Engineer at OVO if you…

• A strong track record in designing, building, monitoring, and managing large-scale data products, pipelines, tooling, and platforms.
• Highly motivated learner who loves keeping up to date with the latest advances in GenAI
• Solid experience with streaming and batch ETL solutions using data processing tools like Kafka, Pub-Sub, VertexAI, BigQuery, Dataform, Postgres, or comparable technologies.
• Hands-on experience in developing cloud-based solutions across GCP, AWS, or Azure, with a command of Infrastructure as Code (IaC) tools, such as Terraform and cloud compute platforms like GCP Cloud Run.
• Excellent command of at least one programming language recognised in the Data Engineering community; our team primarily utilises Python.
• A deep understanding of the best engineering practices, including containerisation, continuous integration and continuous delivery (CI/CD).
• Experience of ML Ops, Model Training, Evaluation and Deployment
• Passion for crafting scalable, resilient solutions that are observable. Experience with platforms such as Datadog or Grafana will be useful

• Comfortability working in an agile development setting with frequent release cycles, paired with experience in pair programming, Test-Driven Development (TDD), CI/CD, and strategic deployment approaches

  Let’s talk about what’s in it for you

We’ll pay you between £77,630 and £103,000, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £400 towards any OVO Energy plan, plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..