Role OVO-View

Team: Fleet

Salary banding: £24,920 - £26,000

Experience: Learner

Working pattern: Full-Time

Reporting to: Samantha Britton-Cole

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Attention to detail, controlled, Organised.

Top 3 qualities for this role: Communication, Collaborative. Resilience.

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based and for this role we would like you to be close to Bristol or Glasgow. You will also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

OVO is getting the UK ready for a greener, fairer future. Not only is OVO bringing low carbon tech into homes, it’s finding smart ways to cut costs for customers. Behind all this work is Plan Zero: the ambitious strategy, which sets out how OVO will become a true net zero business by 2035. You'll be working within Metering, as part of our Fleet & Supply Chain team, leading all aspects of our leased or owned vehicles and helping reduce costs and improve operational efficiency across our business processes supporting the flow of goods to our engineers.

This role in a nutshell:

Fleet and Supply Chain are the backbone of Metering. Sustaining several hundred fleet drivers, including circa.500 engineers across Great Britain, every day, is no mean feat. Being a Service Desk Data Processor puts you right at the heart of this critical operation, part of our crucial Operations Support team. You’ll be relied upon to ensure that data is inputted accurately and efficiently into our systems, spreadsheets and databases that we rely upon. We want all our inputted data to be accurate, complete, valid, consistent, unique and timely to make more informed decision-making and drive improved relationships with engineers and drivers!

Your key outcomes will be:

• Handle the data without the need to escalate, providing timely updates and owning resolution of queries.
• To process data accurately to ensure engineers and management have transparency and assurance information is correct.
• To act as the first point of contact for engineers and provide information and advice that help our engineers deliver the highest possible levels of customer satisfaction.
• Coordinate tasks to ensure all activity is completed in a timely and accurate manner
• Provide accurate information via phone, text or digitally to ensure your team can achieve high levels of accuracy, timeliness and quality.
• Work with your team leader to innovate for step-change improvement in safety, quality, sustainability, cost, and other KPI metrics.
• Handle any chases or escalations received and escalate as per appropriate process to ensure timely resolution of queries or urgent requests for support
• Collaborate with internal team members such as payroll, finance, procurement, Supplier Manager and fleet team to identify opportunities to improve the service we provide to all users (operatives, engineers, team managers, technical assurance & safety team etc.) with the aim of growing the value of Fleet and Supply Chain through excellent customer experience and market leading cost position.
• Work with colleagues in Service Desk and support when required.

You’ll be a successful Service Desk Data Processor here at OVO if you have…

• Excellent typing skills and proficiency in data entry!
• Strong attention to detail and accuracy with ability to work independently
• Good communication skills, both written and verbal
• Comfortable self-managing workload, identifying priority tasks and objectives
• Ability to create and maintain relationships with members of your own team and collaborate with others to deliver better results and outcomes.
• Familiar with Google Workplace and similar packages (e.g. Excel, V lookups etc)

Let’s talk about what’s in it for you

We’ll pay you between £24,920 and £26,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home For your home Get up to £300 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..