Team: Zero Carbon Living

Salary banding: £55,660 - £73,480

Experience: Experienced

Working pattern: Full-Time

Reporting to: Product Lead

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Dynamic. Customer. Focus.

Top 3 qualities for this role: Proactive. Customer centric. Growth orientated.

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’ve made good progress on the UK’s path to net zero. But we can do better. Research shows that 100% renewable energy tariffs aren't actually making the grid greener. We have to go further. We need to save energy, use power at smarter times of the day and look at other ways to help our customers reduce their carbon footprint.

That’s where our Zero Carbon Living (ZCL) business comes in. To become the UK’s decarbonisation partner, ZCL will be the key driver in everything we do over and above our energy offer.

We’re forming, incubating and growing new ideas that will change the way our customers consume energy. We’ll look at everything on their decarbonisation journey - from home and heating, to transport, solar and battery. We’ll work like a start up - using our entrepreneurial, OVO Way spirit to drive us forward. And we’ll be flexible about how we do it - trying new things, growing the ones that work and learning new, green skills as we go.

This role in a nutshell:

Sat within our growing ZCL team, the Senior Product Manager will develop our flagship Energy Expert proposition that drives expert advice, education and fulfilment options to improve customers’ home efficiency (e.g. insulation, heating, solar PV).

You will have the opportunity to transform digital & real world experiences, underlying platforms and define the future of Energy Experts. Working with a talented cross functional team, you will build data-driven and hypothesis-led customer experiences that drive real value and deliver against our business strategy.

You’ll experiment your way to fulfilling customer needs and providing value, and you'll often be found story-mapping, canvas-filling, needs-assessing, optimising, stakeholder-managing and test-and-learning. You’ll work closely with the commercial manager and other Senior Product Managers across ZCL and other domains too.

We expect the Energy Experts proposition to significantly scale in span and complexity, and the role will evolve to reflect this.

Your key outcomes will be:

• To focus on delivering and optimising great experiences, and ensuring our latest products are always available to buy, use or renew online.
• To proactively manage stakeholders to deliver the best outcomes for the business.
• Use data to create hypotheses to test, identify and solve problems and to simplify complex customer experiences.
• Work with others to set ambitious OKRs and take the responsibility to do what it takes to meet them.
• You will establish clear priorities and find ways of articulating them with your own team and the wider business.
• Carefully select and evolve the propositions that go on to decarbonise homes, working with ZCL teams to ensure we have the very best products and journeys for our customers
• Retain the proposition’s trust and credibility - personalised advice, finely tuned comms strategy
• Create an engaging in-home visit experience, managing and developing relationships with existing and new partners in the home efficiency space.
• Create the leading digital ‘Home Health Report’ experience, building on and digitising the initial proposition to create a scalable proposition that brings to life a home’s ‘path to zero’
• Build the necessary operational and customer care capabilities, working with our Care, Ops and Delivery teams to ensure we deliver excellent customer experiences across the end-to-end customer journey - from purchase to home visit and follow-up activities
• Work with our Data & tech colleagues to create the ‘Home Data Product’ and integrate home efficiency data into our customer experience, working with our data science team
• Represent OVO at external industry events to help build its profile and reputation as a tech leader in this space.

You’ll be a successful Senior Product Manager - ZCL at OVO if…

• You are an accomplished and experienced product manager with a proven track record of delivering positive business outcomes.
• Experienced across software development and Agile practices
• You are able to design great customer experiences, maximising the potential of an Energy Expert visit before, during and after the appointment.
• Experienced using optimisation tools, journey analysis tools etc.
• You are data driven in measuring the impact of what you build and have a track record of improving your customer’s experience.
• You have strong analytical skills, able to cut through opinions with data. You are tenacious and find that data you need.
• You’ll bring our product, tech and data teams together, influencing and managing our technical delivery roadmap so we can meet our strategic goals.
• Excellent communications skills with the ability to engage audiences at senior exec and C suite level and effective networking skills, as well as Energy Experts out in the field
• Proven project management skills with the ability to see the bigger picture and deliver at pace.
• Experience and skills in data reporting, having worked within Big Query and Tableau would be an advantage.
• Have a keen interest and knowledge in helping customers on their ‘path to zero’, in particular home decarbonisation measures

Let’s talk about what’s in it for you

We’ll pay you between £55,660 and £73,480 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..