Role OVO-View

12 Month FTC (Parental Leave)

Team: CRM, within Growth Team

Salary banding: £63,000 - £70,000

Experience: Mid-level/Senior

Working pattern:Full-Time

Reporting to: David Walker, Head of CRM

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Performance, Customer, Innovative

Top 3 qualities for this role: Organised, Adaptability, Strategic leadership

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

The CRM team is responsible for ensuring we maximise our relationships with our customers. This is core to OVO’s ambition to be Britain’s decarbonisation partner - helping us better understand our customers and take them on the path to zero carbon. CRM helps communicate and engage with our existing customer base through designing customer strategies which are personalised, relevant and timely.

This central role reports to the Head of CRM and leads on all CRM activity to support our energy base.

This role in a nutshell:

You’ll take the lead in shaping the future of OVO’s customer engagement during an exciting time within the energy market. This is a unique opportunity to drive impactful CRM campaigns that not only retain customers but also inspire them to take action and join OVO on the path to zero carbon living. You’ll be at the heart of a dynamic team, working across departments, and making real-time decisions in a fast-paced environment.

Your key outcomes will be:

• Effective CRM Strategy Execution: Successfully design and implement engaging and effective CRM programs that drive customer retention and improve value across the energy customer lifecycle.
• Inspiring Team Leadership: Lead and develop a team of marketing managers, ensuring they are motivated and equipped in line with business objectives.
• Data-Driven Decision Making: Provide accurate forecasts and performance reports, align with narrative, identifying opportunities and mitigating risks in CRM activities.
• Cross-Functional Collaboration: Establish strong relationships with internal and external stakeholders to align CRM strategies with broader business goals and market changes.
• Budget Management & Efficiency: Ensure optimal use of resources and manage budgets effectively, aligning spend with forecasted activities and outcomes whilst always looking to drive efficiencies.
• Agile Response to Market Dynamics: Quickly adapt CRM approaches to shifts in the competitive landscape and evolving customer needs.
• Process Improvement & Efficiency: Continuously review and optimise ways of working, focusing on streamlining processes to improve campaign speed-to-market and ensuring efficient collaboration across teams embracing new Martech solutions
• Creative: Drive development of innovative & engaging content, that stands out against our competitors & delivers strong results

You’ll be a successful Senior CRM Manager here at OVO if you…

• Enjoy working in a fast-paced dynamic environment
• Are Experienced in hitting ambitious targets in a high growth team
• React with agility to changing competitive landscape and market dynamics
• Thrive on working with people to get the best out of them
• Are a self starter who can take action to deliver against a clear objective
• Are willing to step outside of your comfort zone
• Have demonstrable ability to assess opportunities and risks related to current and new business opportunities
• Are comfortable working with varying levels of stakeholder seniority

Let’s talk about what’s in it for you

We’ll pay you between £63,000 and £70,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..