Team: UX

Salary banding: £65,000 - £70,000

Experience: Senior

Working pattern: Full-Time (12 Month Fixed Term Contract)

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Purposeful, satisfying and impactful

Top 3 qualities for this role: Creative, problem solver and proactive

Please note that applications without a portfolio attached will not be considered

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

The UX team are the DNA that exists to connect our customers, business and brand. We play a pivotal role in helping and supporting our customers on our Zero Carbon journey by crafting experiences that power the movement today and lead the path to the future.

This role in a nutshell:

We are seeking a Senior Content Designer to join our UX team. As a Senior Content Designer, you will play a pivotal role in shaping the voice and structure of our products responsible for designing customer experiences that empower customers to take control of their home energy and reduce their carbon footprint.

Your key outcomes will be:

• Ideate, and craft content solutions that drive our customer and business goals forward.
• Develop concise, clear, and engaging UX copy that guides users seamlessly through our products, ensuring a consistent tone of voice across all touchpoints.
• Consider the whole system, using information architecture principles and techniques to structure and organise content for maximum clarity and usability.
• Define and own the content strategy ensuring alignment with overall product and company objectives across OVO's app and web experiences.
• Proactively identify opportunities to refine the user experience and improve key product metrics through impactful content.
• Actively contribute to our content and UX community by participating in critiques, sharing your expertise, and advocating for best practices in content design.
• Facilitate workshops and design sprints.
• Collaborate with Product Designers, Product Managers, UX Researchers and Engineers
• Partner with content producers to ensure that all content is executed to the highest standards and built to spec.
• Use a variety of tools for sketching, collaborating, prototyping, and communicating design. We love Figma and Miro!
• Take an agile and lean approach to software development, shipping fast and often.

You’ll be a successful Senior Content Designer here at OVO if you…

• A product thinker - you care about why you’re designing something and what impact it will have for the user.
• Customer-obsessed, using data and research to inform and validate design decisions.
• Obsessed about the details, whilst having a birds eye view of how everything connects.
• A brilliant communicator - you can explain and rationalise the reasons for your design decisions and can give and receive constructive feedback.
• Experienced in designing for mobile with a strong portfolio of projects showing your ux writing and information architecture skills.

You won’t like this role if you…

• Are uncomfortable with ambiguity, change, and managing conflicting priorities.
• Don't relish engaging in the entire end-to-end UX practice.
• Prefer working in isolation rather than collaborating with cross-functional teams.

Let’s talk about what’s in it for you

We’ll pay you between £65,000 - £70,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..