We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable and experienced TechOps Team Lead with a passion for leading and managing great people, who are on a mission to tackle big challenges and drive innovation at Octopus Energy.

You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.

What is TechOps?

A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company.

We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!

About the role

As a TechOps Team Lead, you will be responsible for the day-to-day running of the Octopus TechOps team. We also strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Octopus. This means you’ll spend some of your time helping out with day-to-day “1st, 2nd and 3rd line” support.

As a Team Lead within the TechOps team, you will be responsible for balancing the team of Generalists’ everyday workload, managing schedules and helping to prioritise proactive, planned project work and reactive, support based work. The TechOps team is exposed to huge ambiguity on a day to day basis and we are looking for a superstar to lead the team and help make sense of the most impactful and important work we can focus on as a team.

Roles that you might currently be in: IT Manager, Technical Operations Lead, Head of IT, Technical Services Lead, IT Operations Lead, Systems Operations Manager, Technology Operations Lead, IT Service Delivery Manager, Technical Services Manager, DevOps Manager, IT Services Manager, Technology Support Manager, Technical Lead, Technology Lead, Technical Operations Lead, IT Team Lead.