The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.

Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.

We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. Our efforts have not gone unnoticed and we are pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.

As we enter the stage of rapid commercialisation and customer account growth, we have a number of exciting new offerings to launch to customers. We’re looking for an exceptional person to help us continuously deliver features that provide value to our customers.

Our ideal Customer Success Engineer would be an individual keen to solve real-world problems to deliver value to customers through answering questions, investigating technical queries, writing tutorials and guides, and marshalling requests to the development teams within a collaborative, community-based environment.

You will need to be technically sharp and people oriented; assisting with case management from customer queries we receive, and deep diving into our applications to diagnose issues, and reporting back on it.

We operate a highly agile development approach, giving wide scope to be involved with hands-on system-design, test driven development, deployment and operations.