Location | Remote, UK |
Commitment | Full-time |
Role | Marketing & Product |
Remote | 🌴Remote allowed |
First listed | In the last 4 weeks |
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Job Description
What's unique about our Community Management role?
Our Community Managers are a super star squad, first in line on all social channels (X, Bluesky, Facebook, Instagram, Tiktok and LinkedIn) to offer customer support and care.
Social media is the shop window for the brand. You'll be delivering world-class customer service on a public stage, so you need to be confident working with senior leadership to creatively solve the hardest complaints at pace.
You'll be some of the first to respond to breaking news & crises alongside the PR & marketing team, so you'll need an instinct for risk to protect our brand.
You'll be Octopus experts, we aim for one touch fixes - anything you pick up for a customer you'll be able to fix, no matter the depth of the rabbit hole you'll have to go down, there's no passing from function to function here.
Finally, our social has a unique community of superfans. You'll need to love talking to people, getting geeky about smart tariffs & tech, and fostering a strong relationship with our most engaged customers.
Octopus Energy number of job openings over time by month
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We'll reach out if there's a company interested in talking to you.