We are looking for a Demand and Planning Officer to join our Supply Chain group; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

As a Demand and Planning Officer, you’ll be responsible for placing purchase orders, making sure the right quantities are ordered, and coordinating with suppliers to keep everything on track. Your goal is to ensure we always have the materials we need, exactly when we need them, to meet dispatch demands and keep supply flowing.

What will you do?

Day-to-day, you’ll be managing purchase orders from start to finish—creating, tracking, and ensuring everything arrives as expected. You’ll work closely with suppliers to ensure timely deliveries, resolve any issues, and maintain strong relationships.

Monitoring stock levels will be part of your routine, making sure we reorder in time to avoid any delays. Keeping accurate records of all orders, deliveries, and any changes along the way is crucial, as well as ensuring all materials meet quality standards and company requirements.

Since the accuracy of records is key, you’ll be responsible for updating order details in our supply chain system, making sure pricing, quantities, and delivery schedules are always correct. If any issues come up, such as incorrect shipments or late deliveries, you’ll be the one to step in and work with suppliers to get things sorted quickly. You’ll also ensure that all procurement activities align with company policies and industry standards, keeping everything compliant and efficient.

Beyond managing orders, you’ll play a key role in monitoring stock availability in the market and keeping reports updated. You’ll analyze sales trends and other factors that impact material planning, helping improve forecasting, inventory management, and safety stock processes. And of course, you’ll be ready to jump in and support other tasks as needed.

This is an onsite role in Kenya reporting to the Demand and Planning Manager

To succeed in this role, you’ll need a degree in Statistics, Economics, Supply Chain Management, or a related field, along with at least one year of experience in demand planning or forecasting.

A solid understanding of inventory management practices, the ability to multitask in a fast-paced environment, and familiarity with integrated supply chain systems will set you up for success.

Strong analytical skills, attention to detail, and proficiency in MS Excel will help you handle data-driven decision-making effectively. Excellent communication and stakeholder management skills are also key, as you’ll be working with different teams and suppliers to keep everything running smoothly.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.