| Location | London, England, United Kingdom |
| Salary | £40,500 Team: Client Support Reporting To: Service Desk Manager Closing date for applications: Tuesday 17th December 2024 Kaluza reimagines energy to bring net-zero within everyone’s reach |
| Remote | See job post for details |
| First listed | In the last 3 weeks |
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Job Description
| Job title: Energy Support Analyst Location: London / Bristol - Hybrid Salary: £28,500 - £40,500 Team: Client Support Reporting To: Service Desk Manager Closing date for applications: Tuesday 17th December 2024 |
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| Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. We have a strong flexible, hybrid working ethos, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations! |
| What will I be doing? Triaging and prioritising support tickets based on impact and urgency, making full use of our service desk tool, JIRA. Supporting our Product teams by managing repeat workarounds, delivering fixes to our platform using a variety of different tooling (Postman, AWS, BigQuery) Pro-actively ensure that timely and appropriate updates are communicated back to customers. Where possible, taking swift action to stop an incident from escalating. Following documented processes and procedures and maintaining documentation/confluence pages. Serving on 24/7 call for one week at a time on a rota system. |
| About You Ideally you’ll have/be Experience of working within the energy industry Able to work swiftly and efficiently under pressure A passion for fixing things, including a curiosity for digging into a problem to understand it and how to fix it. A background in customer service with excellent verbal and written communication skills Capability to break down complex issues and identify improvement areas, with exceptional attention to detail. What will set you apart This role is an excellent opportunity for someone with experience in customer service or operations at an energy company, looking to transition into a more technical position. |
| Kaluza Values Here at Kaluza we have five core values that guide us as a business: We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose. Read more about our values over on our careers site. |
| From us you’ll get Pension Scheme Discretionary Bonus Scheme Private Medical Insurance + Virtual GP Life Assurance Access to Furthr - a Climate Action app Free Mortgage Advice and Eye Tests Perks at Work - access to thousands of retail discounts 5% Flex Fund to spend on the benefits you want most 26 days holiday Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family Dedicated personal learning and home office budgets Flexible working — we trust you to work in a way that suits your lifestyle And more… Even better? You’ll have access to these benefits from day 1 when you join. |
| We want the best people We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you. Find out more about working in Kaluza on our careers page and LinkedIn. |
Kaluza number of job openings over time by month
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