🚀 We are growing. Will you be part of our journey?

At Instagrid, we work together to make the world a little bit better. We have a strong, innovative product, a motivated team and a clear vision. What we are missing? YOU! To continue our success story, we are expanding our Customer Support Team.

Join us as a Customer Support Manager, where you will look after your customers and develop your business relationships. Your role involves implementing Instagrid customer support processes in the USA, developing new procedures to meet customer expectations, and serving as a key contact for both internal and external inquiries. At all times, the customer is at the center of your activities, and you contribute to the development of the world’s most innovative battery technology company.

• Respond to customer inquiries and provide assistance in a timely and professional manner.
• Tracking needs, challenges, and project status through regular communication with your customers
• Proactively engaging customers, introducing new products, and identifying opportunities to foster sustainable relationships
• Develop and maintain a knowledge base of customer issues and resolutions to quickly resolve and mitigate any issues.
• Applying your expertise to develop and implement customer support processes that increase customer satisfaction
• Serving as the go-to person for customer queries thanks to your extensive experience in the industry
• Identify trends in customer inquiries and provide feedback on behalf of team customer support to product and development teams to improve products and services.
• Taking care of return management and following up on repairs
• Ensuring our goods are delivered to our customers
• Serving our customers' needs and handling all communication regarding order processing