About the role

We are looking for a passionate and driven Customer Support Specialist to join our Auckland HQ-based team. This is your chance to be part of a positive disruption in the farming industry, directly shaping and impacting how Halter’s technology is used on thousands of farms around the world.

In the future, when we look back on farming and remember a time when farmers used to get cows in, plate metre pasture, put fences up, pull tillers… you’ll be able to say you played a pivotal role in that transformation. You’ll be part of an outstanding team, dedicated to making sure farmers get the most out of Halter.

Reporting directly to the Head of Customer Support, you’ll be the first point of contact for our farmers, providing a mix of proactive and reactive technical support and education as they learn to get the best out of Halter.

We’re looking for big thinkers who know how to get stuff done. People who are comfortable working in a dynamic environment where they’ll be challenged daily. We want people who are obsessed with helping our farmers succeed. To nail this role, you’ll need to learn quickly, use your initiative, and work well under pressure and tight deadlines.

This role is about two things: supporting Halter’s farmers all the way through the process to make their farms more productive and efficient, and building genuine, lasting relationships with them. These goals go hand in hand, and the best candidates will be motivated and excited to excel in both.