About the role

We are searching for a passionate and driven Customer Success Manager to lead Halter’s North Island Customer Success function. This is an opportunity to be part of a positive disruption to our farming industry, to be directly shaping and impacting the use of Halter’s technology on thousands of farms across the North Island.

In the future, when we look back on farming and remember a time when farmers used to get cows in, plate metre pasture, put fences up, pull tillers… you will forever have played a pivotal role in that transformation, leading an outstanding team, dedicated to ensuring farmers extract the full value from Halter.

Could be a bit of you? You’ll care deeply about farmers and seeing them succeed. When the pressure is on, you’ll be a level head, you’ll likely thrive in the heat of the moment. You will enjoy instilling the right processes to ensure we are delivering consistently, a world-class customer experience. Oh, you’ll definitely have high standards too, an ‘industry standard’ won’t cut the mustard for you. You will enjoy leading a team and creating an open culture with a growth mindset. You’ll be a masterful account manager yourself, with experience creating success plans, building relationships, managing expectations, negotiating contract renewals and setting touchpoints. You’ll be able to lead by example, comfortable coaching or putting your knowledge into practice with your accounts. You’ll also be hungry to make an impact by taking initiative, you won’t need an invite to spin up your next big idea.

This won’t be your most cruisy job, but there's a strong chance it’s the most fulfilling and impactful work of your career.

This role can either be based in Auckland or Waikato.