Services BESS Technical Trainer

Location: Melbourne, Victoria, Australia

About Fluence

Fluence (Nasdaq: FLNC) is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids. For more information, please visit fluenceenergy.com.

Our Culture and values

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

ABOUT THE POSITION:

The Battery Energy Storage System (BESS) Technical Trainer is responsible for designing, developing, and delivering specialised training programs for the design, operation, maintenance, and troubleshooting of BESS technologies. The role is critical for ensuring that customers, technical teams, and operations & maintenance personnel have the necessary skills to safely and effectively design, maintain and manage the BESS.

The Technical Trainer requires a deep understanding of BESS technology, excellent communication and organisational skills, attention to detail, and the ability to collaborate effectively with both internal and customer teams.

RESPONSIBILITIES:

Key Responsibilities

Internal

· Design and develop comprehensive technical training programs according to organisational requirements including presentations, manuals, and assessments.

· Work closely with the Operations Improvement Team, HR, and Functional Leads in developing Skills and Competency Matrix for Personnel.

· Create both in-person and online training modules in various formats (classroom, virtual, one-on-one) to cater to different learning styles, needs and outcomes.

· Maintain records of participant progress and certifications.

· Continuously update training materials to reflect feedback from sites plus the latest advancements in process, technology and industry standards to improve overall program outcomes.

· Foster a positive and inclusive learning environment that encourages professional growth, feedback and continuous improvement.

Additionally External

· Design and develop comprehensive technical training programs according to contractual requirements.

· Instruct technical teams on BESS control systems, power conversion systems, and energy management systems.

· Emphasize safe handling, operation, and emergency response procedures related to BESS installations, including fire safety and electrical safety.

· Work closely with customers to understand their goals and challenges, tailoring solutions to meet their future specific training or service requirements.

· Upselling and Cross-Selling - Identify opportunities to upsell or cross-sell additional products or services that can benefit the customer.

Qualifications:

· Bachelor's degree in a relevant technical field or extensive equivalent work experience.

· Proven experience as a Technical Trainer / Customer Success Manager or similar role.

· Strong technical background with experience with automation and control systems within power conversion, energy management and preferably within battery energy storage systems and renewable energy integration.

· Ability to simplify complex technical concepts for diverse audiences.

· Exceptional presentation and delivery skills.

· High level of patience and empathy.

· Advanced technical skills in e-learning and mobile training.

Professional Certifications (desired)

· Certification such as CTT+ (Certified Technical Trainer) is a strong preference.

Languages

Fluent in English required.

Travel

The role will include domestic travel and may include some regional travel to project sites or customer locations.