About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview

Are you looking to work on something meaningful? Our products enable business leaders to have more visibility, reduce risk, ensure compliance, and fulfil their higher corporate purpose.

The Director of Solution Product Management is responsible, with their team of Solution PM’s, for the evolution of market-leading solutions on the Diligent One Platform by collaborating with internal stakeholders and cross-functional teams to influence product vision and direction.

They identify and address dependencies, requirements, and gaps between market needs and product roadmaps, while actively soliciting feedback to advise on these gaps. Additionally, they act as the voice of the customer and market within the product team, clearly communicating customer and commercial needs to the build-focused teams.

They maintain a strong knowledge of the business domain, applying problem-solving skills to address complex product requirements and advising stakeholders on pushing boundaries.

Furthermore, they monitor the external market landscape, including competitor analysis and market trends, to inform product strategy and support cross-functional teams with demos and product strategy presentations.

Key Responsibilities

• Lead and drive the evolution of market-leading solutions on the Diligent One Platform.
• Develop relationships and collaborate with internal stakeholders and cross-functional teams to influence the product vision.
• Identify and work through dependencies, requirements and gaps between market needs and product roadmaps.
• Actively solicit feedback on solution and product roadmaps, advising on gaps.
• Be the voice of the customer and market in the product team, clearly communicating and sharing insights about customer and commercial needs with the ‘build’ focussed teams.
• Develop and maintain a strong knowledge of the business domain, applying problem-solving skills to address critical and complex product requirements - advising stakeholders on where and how to push the boundaries.
• Monitor the external market landscape, including competitor analysis and market trends to inform the product and strategy.
• Support cross functional teams (esp. Analyst Relations, Marketing etc.) with demos, product strategy presentations.

Required Experience/Skills

• Proven experience in product management, preferably with SaaS experience with a high number of users.
• Must be able to demonstrate examples of innovation that created outstanding value for users.
• Proven track record for developing, managing, and launching large-scale cloud-based software products.
• Ability to conceptualize, negotiate and sell ideas internally and externally.
• Must have excellent written and verbal communication skills and a strong business acumen.
• You have a data-oriented mindset, and you are passionate about user and performance metrics.
• You have demonstrated a strong ability to define and measure success.
• You must have strong leadership and people management skills, with experience in leading and developing high-performing product management teams.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.