We are seeking a highly motivated and experienced Customer Success Engineer to join our growing team. This transformative role presents an extraordinary opportunity for someone seeking to immerse themselves in the rapidly expanding realm of SaaS customer success.

WHAT YOU’LL DO: As a Customer Success Engineer at CIM, you’ll work alongside a Customer Success Manager where your primary objective will be to deliver an unparalleled customer experience with our clients, with an aim to increase the adoption of our platform and seamlessly transition our clients from initial pilot engagement to a full-scale implementation across their entire portfolio of buildings.

• Become the voice of the customer, by empathising with them, understanding their needs, motivations and key business challenges.
• Own customer accounts and create loyal, repeat customers ensuring growth, satisfaction, and retention.
• Create multiple champions across several functions within each site (e.g. facilities, sustainability, procurement, marketing, etc).
• Drive adoption and engagement of CIM’s Peak Platform through training and continuous engagement across multiple touch points with the client, and their contractors.
• Use our PEAK platform to monitor building equipment, as well as identify and resolve energy savings and operational inefficiencies.
• Perform an in-depth analysis of building operations, develop energy analysis, environment quality and equipment health reports and implement HVAC optimisation strategies to improve building operations, energy efficiency and indoor environment.
• Maintain regular, open communication with building operations teams with occasional on site visits.
• Be a PEAK expert and an advocate for CIM, ensuring clients understand the value our platform provides

WHO WE ARE LOOKING FOR:

• University Qualification in Mechanical engineering/BMS engineering (or a similar field).
• 2-5 years experience in the HVAC industry.
• Familiar with Building Management System (BMS) and knowledge of building services.
• Experience being in a customer facing role.
• Proven experience of working in a fast-paced environment.
• Competitive and achievement orientated.
• Ability to work autonomously.
• Possession of a positive attitude and an interest in learning.
• Willing to step-up to help fellow team members.
• Excellent oral and written communication skills.
• Willingness to travel to client sites. Full drivers licence required.

PREFERRED EXPERIENCE (but not required):

• Experience with energy analysis
• Knowledge of local building rating systems (LEED, GRESB, WELL, etc.)

WHO YOU'LL WORK WITH:

• This role will report to a Customer Success Manager
• Key internal stakeholders are team members across CS, integrations, sales, marketing, and product teams

WHAT ELSE CAN WE TELL YOU:

• Be a foundation team members in our US expansion.
• Work full time, Monday to Friday, with flexibility for in office and remote work.
• Company laptop and phone - having the reliable, quality tools to do your job - is essential, and we’ll provide you with them.
• Opportunities to grow, develop and be challenged in your role - progress is paramount, so you’ll receive the support and guidance you need to help you achieve your career goals.
• Knowing that each day you work at CIM, you’ll be taking climate action.
• A market competitive salary package including benefits.
• A range of employee perks, ranging from team drinks & lunches to an EAP service.
• Experience in a rapidly growing and diverse business, be part of something exciting, and be a key player in helping to shape CIM and the future of building energy efficiency.

Full authorisation to work in the USA without restrictions, sponsorship is not available.

We’re aware of research that indicates people identifying as women or from under-represented groups are far less likely to apply for roles if they don’t meet 100% of the requirements. At CIM, we’re interested in hiring passionate and curious people that are motivated to make a difference, so please still apply even if you don’t think you have the required experience in absolutely everything that we mention