Joining our team as a Customer Service Engineer, you will be responsible to provide after-sales technical support to customers.

The Customer Service Engineer will also be expected to handle all 2nd level support inquiries including support during commissioning and problem solving via mail, phone and providing onsite support. This role will be a across multiple sites with daily interactions with multiple clients.

Main Tasks

• Provide technical support to customers in South Africa
• Responsible for 2nd level product installation and commissioning technical support
• Provide support to customers and local service partners through phone, e-mail and on-site visits including, but not limited to:
• Analyzing
• Troubleshooting
• Servicing and repairing equipment and systems
• Hands-on training
• Use CRM system to receive, follow up and handle customer service and repair cases
• First point of contact for our local service providers
• Training the local service partner and support the local service partner
• Any tasks that arise in the context of technical customer service
• Advises management regarding customer satisfaction, product performance, and suggestions for product improvements
• Travel to project sites mainly in South Africa
• Ability to communicate information and ideas clearly, concisely, and professionally
• Results oriented, organized, highly motivated, and creative
• Ability to prioritize and multi-task
• Flexible and team-orientated
• Strong interpersonal relationship skills
• Fluent English, any other language is a plus
• Cape Town - hybrid working system
• Previous Battery storage/Solar inverter (DC/AC) experience
• Deep electrical engineering experience is a plus
• Valid driver license, required
• The atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teams
• Additional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more
• Balance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions
• Prospects: Individual professional development programs, training, and workshops
• Opportunities to influence the way we work: The freedom to contribute your own ideas and play a key role in shaping the future of our company
• Sustainability: Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups

• Our rationale: Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy Canadian Solar EMEA GmbH
  Human Resources
  Radlkofer Straße 2, 81373, München, Germany

  Email: [email protected]