Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

About the role:

The Logistics and Customer Care Department’s mission is to make sure our customers have the best user experience and that they have no more reasons to buy new. This means the customer experience must match (or beat!) buying brand new products at every step of their journey.

A crucial aspect of this mission is addressing delivery issues. The Senior Logistic After-Sales Process Manager will oversee the entire customer journey for cases involving missing, stolen, or damaged products during transit.

The primary objective of this role is to enhance customer satisfaction while maintaining cost efficiency for Back Market. You will be responsible for improving the quality and processes of our outsourced customer service agents with our business partners (BPOs). Additionally, you will lead customer concession policies and manage a significant portion of our customer experience P&L. Collaborating with the product development team, you will ensure our website and tools support our objectives.