Aventon is the first e-bike company designed for the real world. Producing versatile and inclusive products, we believe every ride is an opportunity for you to change how you experience the world. Our team of passionate creators, out-of-the-box thinkers, and go-getters strive to inspire people to get moving and discover the joy that comes through motion.

We are ecstatic over your interest in the global, innovative, and electrically-charged change that is Aventon.

THE ROLE:

Reporting to the Senior Customer Experience Manager, the Customer Experience Supervisor will manage our growing team by coaching, developing, and leading the sales support, product support, and B2B support teams. This role will work closely with the Senior Customer Experience Manager to ensure that we are living our core values to stay people-centric and delight our customers by supporting them with their calls, chats, and emails. You are committed to customer satisfaction and team spirit. You are passionate about developing team members and assisting in their growth and development. You don’t shy away from tough conversations while maintaining kindness and professionalism. You lead with empathy and are an example to your team.

This is a hybrid remote role that will need to travel to our Brea and Ontario locations as needed.