About Apollo Agriculture:

Apollo Agriculture is a leading agri-fintech platform empowering small-scale farmers across Africa to increase their profits and farm more sustainably. Apollo uses artificial intelligence and automated operations to unlock the massive, untapped small-scale farming market. Apollo enables farmers to access the optimized financing, high-quality farm products, expert digital advice, and risk management solutions they need to invest and scale their businesses. Apollo grew paying customers over 2.5x in 2023 to over 200K small-scale farmers in Kenya and Zambia, increasing revenue to nearly $30M with robust unit economics. Apollo partners with key global agriculture companies like Bayer, OCP and Yara, and is backed by Anthemis, Chan Zuckerberg Initiative, Flourish Ventures, Leaps by Bayer, and Softbank Vision Fund. Apollo’s team brings together technology, credit and operations experience from The Climate Corporation, Google, Capital One, Revolut, and One Acre Fund.

About the Role:

We are seeking a dedicated customer experience guru to join our Commercial team as Customer Experience Operations Manager. As CX Operations Manager, you’ll drive a seamless, efficient customer journey, shaping loyalty and satisfaction while boosting retention and sales across Kenya and Zambia. You’ll lead call center teams, align customer experience with Apollo’s strategy, and streamline processes to respond swiftly to field insights. Through improved resource optimization and stronger communication across departments, you’ll play a key role in fueling Apollo’s sustainable growth and customer-centric mission.